IT Manager - Service Desk
Location
St Albans, Hertfordshire | United Kingdom
Job description
We have been made aware of a global phishing campaign where employees from companies are being impersonated. We are confident that no PageGroup system has been breached. Find out how to protect yourself
St Albans Permanent £55,000 - £60,000 per year
- Fantastic opportunity for an IT Manager
- Join a culture that fosters a culture of collaboration and learning
About Our Client
A forward thinking accountancy firm with our clients' vision at the centre of everything we do.
Job Description
- Work closely with the IT Director to plan & execute against the IT Strategy and Roadmap.
- Budgeting, resource management and procurement.
- Develop the knowledge and training requirements of team members.
- Lead the mindset within the team of keeping current, and where necessary, be able to anticipate (by means of metric driven analysis) the standards, technologies, or methodologies relevant to the Service Desk team
- Ensure that all administrative tasks, such as workload allocation, prioritisation, tracking, and reporting are carried out in a timely and communicable manner.
- Give appropriate direction, guidance, coaching and mentoring to team members.
- Review (audit) team outputs and assignments for accuracy, quality and compliance with security and other policies.
- Work with the wider team to ensure escalations, 3rd party or internal, are managed correctly.
- Work with the IT Director/Manager and Business Partners on requests for projects and BAU activity that require skills and people under your leadership to deliver.
- Measure and report on team performance against Key Performance Indicators (KPIs), compliance with Service Level Agreements (SLAs) & other performance metrics.
- Develop, guide, and mentor others in the processes for onboarding & training of team members, with a focus on Business Application Support.
- Accountable for the technology infrastructure, security and risk management including annual re-certification of Cyber Essentials.
The Successful Applicant
- 5 years in a senior/management-level IT role.
- Experience in industry standard technologies and associated processes within Service Desk environments - ticketing and call handling services, metrics reporting and relevant IT technologies.
- Self-motivated individual who works well with others while aware of the challenges others may face.
- Ability to prioritise multiple ranges of tasks, with a commercial mindset, while maintaining organisation and control.
- Excellent verbal, written and people skills.
- Ability to work and communicate with all levels of the organisation, including Partners, Directors and all levels within the firm.
Michael Page is part of the PageGroup. Michael Page is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921Registered Office: 200 Dashwood Lang Road, Bourne Business Park, Addlestone, Surrey, KT15 2NX
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