Cpl Healthcare
Location
Antrim, Co. Antrim | United Kingdom
Job description
Credit Controller
£11.64p/h+
Hybrid working
Full time, mon- fri (Early finish Friday)
6 month contract, Extension likely
Belfast area
CPL are recruiting for a fantastic Credit Controller administrator to come join one of Irelands leading electricity provider. This new position offers an excellent salary and benefit package.
What’s in it for you?
·£11.64p/h
· Pension
· Excellent holidays
· Free Parking
· Work within a fun, strong and passionate team
The Role:
· Contacting customers when payment is overdue, monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills; offering advice and flexible repayment plans in accordance with customers’ ability to pay
· Working flexibly to action incoming workflow on a daily basis including, calls, emails, & letters; complete weekly reports; provide support to colleagues and other teams as required; be an escalation point for queries that are preventing payment and work with colleagues and customers to resolve these promptly
· Helping us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly; deliver within agreed SLAs and timeframes
Criteria:
· Experience of working in a credit control or customer accounts environment where you will have worked directly with customers to resolve queries and recover payments due.
· Be organized and have exceptional attention to detail with the ability to produce consistently accurate work
· Negotiation skills
If you are a motivated and detail-oriented individual looking to take the next step in your career, I encourage you to apply for this exciting opportunity. Email or call Fionnan today!
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