Service Desk Assistant

Location

Surrey | United Kingdom

Job description

Hours: 40 hours per week, 8:00 am to 5:00 pm, Monday to Friday, subject to departmental shift patterns, however, evening and weekend work will sometimes be necessary.

Salary: £24,125 per annum

Contract: Permanent, 52 weeks per year

We are seeking a Service Desk Assistant to join our IT Services team. This is a key role within St George’s Weybridge and will provide front-facing IT support to all staff and students at both the College and the Junior School. Excellent customer service skills are therefore an essential requirement.

The Service Desk Assistant is responsible for dealing with all technical requests and queries that are directed to the Service Desk. This will mean multitasking between walk-ins, phone calls, emails, and Teams messages, as well as actively monitoring the Service Desk ticket system to ensure timely escalation and resolution of requests to the appropriate member of the IT Services team.

The role holder will work closely with IT Services colleagues, especially the Director of IT, the Service Desk Manager, as well as Teaching and Business staff, and students, across both schools.

For Safer Recruitment purposes all applicants must complete an application form. Full details including a and application form can be found below.

Closing date for applications: Sunday 17th March 2024.

Interviews will be held during the week commencing Monday 25th March 2024.

Please note applications may be reviewed upon receipt and shortlisted candidates may be invited for an interview at short notice or before the closing date. St George’s Weybridge reserves the right to withdraw this advert if a suitable candidate is found before the closing date.

St George’s Weybridge is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. St George’s Weybridge is an Equal Opportunities Employer and a registered Educational Charity no. 1017853 as well as a data controller and registered with the Information Commissioner’s Office as required under current data protection legislation. Further information about how we use personal data is available in our Privacy Notice .

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