Vanilla Recruitment (UK) Ltd
Location
Broughton Astley, Leicestershire | United Kingdom
Job description
We’re working with a successful local company who are looking for an enterprising Office Administrator to join their busy team.
The Office Administrator will support the business by carrying out a range of clerical duties. You will often be the first representative of the company when customers visit or call, so a friendly helpful approach and a commitment to excellent customer service are of the utmost importance.
Hours of work:
- Monday to Friday
- 37.5 hours a week 8.30am – 5.00 pm
Salary and benefits:
- £23,000
- Free parking
- 20 days annual leave + bank holidays
As Office Administrator, you’ll have the following duties and responsibilities:
- Answering customer queries via phone and email
- Inputting and processing orders accurately onto the CRM system
- Generating and following up on quotes, communicating with customers where required to clarify details or obtain missing information
- Collaborating with the sales team to resolve order discrepancies or issues
- Producing and maintaining documents such as order confirmations, delivery notes and Proforma invoices
- Liaising with colleagues across the business
- Identifying stock errors and organising system adjustments
- Raising and filing paperwork
- Addressing any payment-related enquiries or issue
- Providing updates to customers and internal stakeholders as needed
- Regularly reviewing and updating customer and product information in the system
- Liaising with other departments to resolve customer concerns
- Ensuring that all order processing activities comply with company policies and relevant regulations
We’re looking for an Office Administrator with the following skills and experience:
- Extensive previous administration experience in a similar role
- Strong IT proficiency and a sound understanding of using MS Outlook, Word and Excel in a business setting
- Excellent communication skills, both verbally and in writing
- Demonstrates a positive, ambitious and “can-do” approach
- Works in a well-organised manner with exemplary attention to detail
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Job tags
Salary
