Customer Services Administrator
Location
Eccles, Greater Manchester | United Kingdom
Job description
Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Shift Pattern: Monday - Friday (06:00 - 14:00 & 10:00 - 18:00 Rotating)
Salary: £26,000 Per Annum
Job Description
We are currently seeking a Customer Service Administrator to join our Customer Service team at our Port Salford site. As Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Job responsibilities of a Customer Service Administrator include:
- Answering emails for both internal and external personnel.
- Contacting customers regarding any late deliveries and then keeping them updated throughout the day – this also includes using systems such as Transporeon
- Advising clients of any failed deliveries in the form of a Non-conformance report, from depots, Hauliers and RNPS
- Advising clients of any delivery discrepancies in the form of a discrepancy report, from depots, Hauliers and RNPS
- Dealing with Live issues on the road – this includes taking calls from drivers, speaking with delivery points and getting relevant information from clients to assist with making the delivery
- Maintain a high level of customer/ client focus.
- Provide various reports in a timely manner.
- Creating and maintaining delivery points on master data
- Dealing with any POD queries from all clients (across the network), this may include chasing for POD’s, calling up delivery points for confirmation of delivery or checking any PODs we have received are correct
- Responsible for obtaining and processing all haulier and RNP PODs, including logging into portals and asking for LOI’s if a POD cannot be provided
- Following the POD being uploaded, debriefing POD's on either Road Runner or Intranet to ensure POD message EDIs are triggered for clients who are set to receive them
Other administration tasks as determined by the Customer Service Manager.
Qualifications
As a Customer Service Administrator you will possess the following skill, experiences and qualifications
:
- Passion for delivering an exceptional customer service experience.
- Attention to detail/ accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
- Conscientious and reliable with adaptable attitude..
Additional Information
As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – Competitive holiday entitlement of 20 days (including bank holidays).
- Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
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