Senior Business Change Manager

Location

Bedford, Bedfordshire | United Kingdom

Job description

Senior Business Change Manager

c.£75,000 per annum

Bedford

Permanent

Hybrid Working

Are you a Senior Business Change Manager with a flair for navigating complexity? Do you thrive on delivering impactful outcomes in a dynamic environment? Look no further! We’re seeking an exceptional Senior Business Change Manager to lead transformative initiatives at MaPS (Money and Pensions Service).

MaPS is committed to empowering financial well-being for all. As a key player in the financial services landscape, we’re on a mission to create positive outcomes for individuals and communities. Join us in shaping the future of financial services!

As our Senior Business Change Manager, you’ll be at the forefront of driving change across MaPS.

About Us:

Money and Pensions Service has a new opportunity for a Senior Business Change Manager to join a mission driven organisation to help transform the lives of UK citizens.

Just over 12 months ago, MaPS created a single Portfolio and Change with a view to improve maturity in this key department. This new role will be critical in evolving MaPS business change framework, and you will be instrumental in supporting the Head of Change Portfolio to develop the business change service across the Portfolio.

Key Accountabilities

• Leadership and delivery – Provide visible and effective leadership to MaPS on business change management. Lead on developing MaPS business change management framework and business change management planning - to successfully deliver of agreed business change. Introduce best practice on business change management standards, tools and processes. Build strong networks both internally and externally. Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
• Change products - Lead on the creation and introduction of required business change products across MaPS project and programmes. Ensure products are used appropriately by the Project/Programme Managers and Business Leads from across the organisation. Proactively prepare the business for the impact of the agreed changes being delivered and support continuous improvement through the development of the business change strategy and plans.
• Change planning – Create and deliver MaPS business change plan. Develop detailed change impact assessments and secure a shared view of the impacts across areas impacted, multiple project/programme teams and the business area sponsoring by the change. Provide a bridge between projects/ programmes and the business users to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the business benefits. Business change activities will include, amongst others things: communication plans, engagement materials, training needs analysis, contribute to capturing benefits, benefit realisation plans, go-live readiness plans and supporting the transition to BAU.
• Business case – Support MaPS teams in delivering high quality business case content including business change plans to support the realisation of defined benefits, developing change communication plans, and developing business transition plan across multiple years.
• Benefits management – Lead on impact assessments of all MaPS business change activities across the change portfolio. Create an environment that enable the delivery of identified benefits.
• Business Readiness – Lead on the business readiness criteria before approval of these plans or their implementation. Support teams in monitoring business readiness and advice on ‘go/no go’ decision across all business change.
• Change communication – Lead on the business change messaging and development of business change communications requirements across change activities. Coach teams on effective business change communications.
• Stakeholder Management – Identify, classify, and update stakeholder engagement plan. Lead on stakeholder engagement on projects/programmes to ensure they met Business Change requirements.
• Provide direction, guidance and coaching to project/programme/business teams on all aspects of business change management.

This is not meant to be an exhaustive list of duties. The need for flexibility, shared accountability and team working is required, and the role-holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Essential Criteria

You will need to demonstrate the following skills and experience:

• Change management qualifications (e.g. PROSCI, PMI, APMG) or equivalent.
• Ability to understand new concepts and quickly appreciate what will be needed to deliver the desired outcomes.
• Ability to work with a range of stakeholders with a broad set of experiences and seniority across MaPS.
• Resilience in delivering at pace and to tight deadlines.
• Excellent written and verbal communication skills to ensure the efficient implementation of business change.
• Demonstrable experience of managing complex change activities in an evolving and very complex environment.
• Solid organisation design, service model design and implementation experience.
• Demonstratable experience in setting up and using business change toolkits.
• Deep experience of delivering projects/programmes using agile delivery methods in a waterfall organisational environment. Have a full understanding of projects/programme management responsibility.
• Experienced of coaching colleagues in the use of business change tools, templates and best practice.
• Exceptional stakeholder management. Experience of complex stakeholder management across a diverse range of stakeholders.
• A deep understanding of project/programme management responsibilities and extensive experience of working with complex projects/programmes.
• Be comfortable dealing with ambiguity and able to elicit the necessary information from stakeholder to understand the wider context.
• Experienced of working in an ALB or Government department.

Desirable Criteria:

• An understanding of the interdependencies between technology, creative, operations and business needs, through strong stakeholder management and relationships.
• Able to clearly communicate the goals and path to benefits realisation of the change to the organisation.
• Confidence and credibility to intervene and/or provide constructive challenge to ensure the efficient implementation of business change.
• Budget and cost management experience.
• Business planning and KPI setting and monitoring experience.
• Flexible, collaborative and open working style.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing [email protected]

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created.The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

Benefits

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Benefits

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

Job tags

Salary

£75k per annum