Customer Returns Coordinator
Location
Spennymoor, County Durham | United Kingdom
Job description
Your job Zumtobel Group is currently seeking a Customer Returns Coordinator to join our team at our Spennymoor offices. With a valued team member retiring, this presents an excellent opportunity to become part of our dynamic team. You'll receive thorough training and comprehensive handover support as you integrate into the role.
Main Duties: - Navigating SAP to verify information received from customers on Returns Requests and Debit Notes.
- Logging and resolving debit notes received from customers.
- Providing feedback to customers and the sales force in line with company procedures to reject or agree returns requests or debit notes.
- Raising collections and credits in SAP.
- Liaising with customers, the sales force, sales office, logistics, manufacturing and credit control in order to resolve outstanding disputes.
- Reporting using SAP and Excel to monitor and manage status of outstanding disputes.
Your profile
We are looking for…- Experience of working in a customer facing role.
- Knowledge of SAP or a similar CRM system.
- Strong administrative and organisational skills.
- Good team player with eagerness to learn.
- High customer focus and responsiveness.
- Excellent communication skills both oral and written.
We would also welcome applications from career changers and graduates with strong administration skills and the right attitudes and work ethic for this role.
Job tags
Salary
