Technical Operations Manager - Axess UK (m/f/d)
Location
Sunbury on Thames, Surrey | United Kingdom
Job description
Your mission
- Manage client projects using current project management methodologies.
- Ensure safe and secure ingress to venues by understanding technical and process considerations of major venues.
- Oversee the technical aspects of successful ticketing and stadium entry.
- Provide operational support for live systems, including pre-event checks and post-event analysis.
- Collaborate with cross-departmental teams as part of the project management team.
- Offer industry feedback to enhance the success of the stadium segment globally.
- Handle on-site and remote processing of entry phases (access management) for events.
- Advise customers on software, hardware, and integration issues.
- Maintain close customer contact and provide user training and support.
- Implement best practices and optimize stadium entry processes.
Your profile
- Technical education and vocational training (e.g., electrical engineering, mechatronics, IT).
- Strong organizational skills with a willingness to learn.
- Ability to work independently and handle pressure.
- Proficient in written and spoken English.
- Stress-resistant with problem-solving abilities.
- Familiarity with common MS Office and productivity tools.
- Basic knowledge of SQL and Atlassian Jira is advantageous.
- Skilled in professional presentations and customer training.
- Passion for sports and events (e.g., football, rugby, concerts, cricket, F1).
- Clean driver's license.
- Willingness to travel (approximately 30-50% within the UK).
- This position is ideal for a self-motivated individual who is eager to join our experienced team at a market-leading and rapidly growing technology provider.
Your benefits
- 25 working day holidays + Plus Bank Holidays.
- Company Pension (5% paid by employee and 3% paid be company).
- Be part of an exciting, growing organization at the forefront of technological development.
- Car or car allowance.
- Flexible home working.
- Work in the exciting market sectors of sport and entertainment .
- Passionate about delivering fantastic customer service.
- A self-starter who is motivated but can manage your own workload, but
- ...work as part of a larger team across international borders, cultures and time zones.
- Happy to work under pressure and to customer deadlines.
- Opportunity to demonstrate technical and communication skills in front of clients and partners.
- Encouraged to grow with the team and assume management responsibilities over time.
- Axess is an international leader in the manufacturer and implementation of access management systems. With our factory in Austria and 21 sales and support subsidiaries worldwide. Our solutions are used by ski resorts, convention centers, stadia and arenas, leisure parks, museums & visitor attractions and touristic transport.
- Our corporate values are based on real partnership with our clients, suppliers and business partners, and the quality of our systems and products. Strong partnerships and outstanding product design and build form the basis for our global success. Our business activities are guided by the needs of our clients for whom we develop world class solutions.
Equal Opportunity Employer: Axess UK is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, or any other factors. We encourage individuals of all backgrounds to apply.
Your contact at Axess
For any further questions Jessica Ilchmann, Recruiter & HR Specialist, is happy to support you.
About us
Axess is the international trendsetter and leader when it comes to visitor management and B2B guest solutions. All over the world you can find our systems in famous ski resorts & destinations, stadia & arenas, fair & convention centers, leisure, museums & attractions. We are always looking for new talents to work with our teams in 19 countries worldwide. Start your career in our future-oriented and expanding enterprise. Enrich our team with your personality and skills.
Job tags
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