Customer Service Executive

Location

Bracknell, Berkshire | United Kingdom

Job description

Overview

Our client is a bespoke care insurance broker based in Bracknell.  They are now looking for a Customer Service Executive to join their expanding team.

Salary: £18,000 – £21,000 with  bonus around £600 per month

The Role

• Answering inbound enquiries from customers.
• Making changes to customers policies.
• Trying to find solutions to retain customers.
• Processing customer documents and identifying any potential fraud.
• Reviewing policies and identifying any issues.
• Recovering outstanding balances after cancellation.
• Liaising with our insurer partners.

The Person

• Previous customer service experience
• Good verbal and written skills.
• Ability to work in a fast-paced environment.
• Must be able to work shifts.

Requirements

• English and Maths at GCSE level.
• No previous unspent criminal convictions.

Your working hours will be 40 hours per week covering shifts between 9:00am – 7:00pm plus every other Saturday 9am – 2pm.

Please get in touch with Lisa on 02085497212 for more information or submit your CV using the link below

Job tags

Salary

£18k - £21k per annum