CRA GROUP LIMITED
Location
Lambeth, Greater London | United Kingdom
Job description
3 months contract with A Local Authority
Job Summary:
The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
To act as a regular and visible presence on estates taking action to make sure estates are safe and well maintained and provide advice information and reports on any housing management matter.
To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer.
Key Duties/Accountabilities:
Deliver key housing management services to a high standard ensuring that activities are delivered on time.
Provide assistance advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met.
Respond to complaints members enquiries and problems of service delivery which are within the post holder s responsibility and make suggestions for improving service delivery.
Update management information systems and databases with for example data relating to customer profiling tenancy audits estate inspections antisocial behaviour and moving home applications.
Ensure the efficient processing of allowances rights to compensation exgratia claims and discretionary awards in line with policy audit and legal requirements.
Provide specific advice and support both in person via telephone email and on estates; on areas relating to housing i.e. tenancy agreements repairs housing/tenancy support.
Essential Qualifications Required:
Educated to NQF level 3 (e.g. A Level / BTEC National Diploma NVQ level 3) or has equivalent demonstrable experience.
Additional information to note:
Ability to work evenings and weekends as required by the job.
The closing date for this position is 21/01/24 .
Job tags
Salary
