Sales & Customer Service Executive
Location
Bromsgrove, Worcestershire | United Kingdom
Job description
Job description
Sales & Customer Service Executive
Reporting to the Sales manager, this is a new opportunity for a driven, confident, and personable individual, looking for an opportunity with a progressive employer to work as part of a small team.
You should be experienced within a sales or customer service office environment, have a good telephone manner and be able to liaise directly with customers, process orders and complete administrative tasks accurately.
The role will require the ability to thrive in a challenging environment, pick up tasks quickly and gain a good understanding of company processes and products, in order to provide an exceptional customer experience. A thorough and progressive training plan will help you get up to speed quickly.
Responsibilities:
- Receive and deal with sales and customer service calls.
- Process customer orders, ensuring high levels of attention to detail, liaising with any relevant departments to ensure timely delivery.
- Develop new sales opportunities.
- Communicate and build relationships with customers to understand their requirements and identify news sales opportunities.
- Adviser customers on the most suitable products for their requirements.
- Explaining and upselling product features and functions.
- Accurately maintaining the company CRM system.
- Building and maintaining strong relationships with customers and team members.
- Assist and follow up customer enquiries via online channels / web chat.
- Attend and represent the company at exhibitions.
Requirements:
- Experience in a customer service related environment is essential.
- Sales environment experience desirable.
- Proficiency in Microsoft applications and CRM software.
- Excellent communication skills.
- Strong administration skills.
- Self-motivated, enthusiastic, and able to work to targets.
- Empathetic and totally customer service focused.
Based in Bromsgrove, Worcestershire.
Monday to Thursday 8:30am to 4:45pm, Friday 8:30am to 4:30pm.
£25,000 to £27,500 annual salary, depending on experience.
Job tags
Salary
