Location
Maidstone, Kent | United Kingdom
Job description
Head of Delivery
Salary: £48-55k DOE
Hybrid (Maidstone, Kent)
THE SUCCESSFUL CANDIDATE WILL NEED TO BE ABLE TO TRAVEL TO THE OFFICE IN MAIDSTONE, KENT AT LEAST 2 DAYS A WEEK.
We are Reflect Digital, a digital marketing agency that is currently looking for an exceptional Head of Delivery to lead the delivery of high-quality work for various client accounts across our digital marketing channels. We are seeking a candidate who has passion for and in-depth experience in delivering projects within the digital marketing industry and has the ability to build strong relationships with colleagues and clients.
The successful Head of Delivery will have experience in a similar role within a digital marketing agency. They will be a highly organised individual and will have worked on projects using an agile and waterfall approach.
Key responsibilities:
- Deliver projects on time and within budget and scope
- Ensure our strategies and results are effectively communicated, clearly demonstrating value to our clients through regular calls and reporting.
- Develop and execute strategies to increase the agency’s revenue and profitability.
- Monitor financial KPIs, such as revenue, profit margins, fee income per head, and client acquisition, and take necessary actions to achieve agreed targets.
- Champion continuous improvement for efficient processes and workflows
- Own the project management and implementation process, developing an in-depth knowledge of team members’ workflow
- Ensure all departments understand their deliverables with a clear and concise process which should be implemented throughout the agency or project
- Manage any change management process for the team to ensure smooth transition and clear communication
- Manage the Productive workflow from creating tickets, adhering to deadlines and managing tasks through to completion
- Improve and refine internal project management processes where required, as well as implementing these processes and ensure they are adhered to
- Position Reflect Digital as a thought leader in the industry through content creation, such as blog posts, whitepapers, and case studies.
What does success look like?
- Achieving a 70+ NPS score on a quarterly basis/ regularly winning awards for outstanding campaign results.
- Developing a happy motivated team delivering great work and success for their clients.
- Gaining regular recommendations/testimonials (e.g. The Drum) and client referrals for our services.
- Exceeding revenue targets for client growth.
- Taking on new challenges/ projects, delivering them effectively and being able to take effective decisions whilst being commercially aware.
- Always delivering projects within set budget and timeline without ever going over budget and setting up smooth processes within the agency.
About Reflect Digital:
Reflect Digital is the digital marketing agency your customers will thank you for hiring.
Putting our client’s customers first, we work closely with ambitious global brands and eCommerce businesses looking to elevate their marketing and move towards true customer centricity. We help these companies to unleash their digital performance and grow revenue by leveraging human insights and psychological nudges to optimise strategies.
We believe end-customers do not care what channel they find their solution(s) via. The key for brands is to deliver the right message, at the right time in the right place, having built enough of a relationship and trust with the user to drive action or conversion. This is why a deeper understanding of your customer’s journeys, drivers and motivations is needed if you want to deliver exponential growth.
Our values: We are a Family, Love Our Craft and are always Going for Gold
Benefits
- Annual leave: 28 days holiday, plus birthday and charity day
- Flexible working, including the option to work 4 days a week
- Aviva Health insurance
- Training and development opportunities to support your career development
- Social Events
- Treadmills in our office!
If you are looking to work for an agency that puts people first, and wants to support you through your career development, then please get in touch!
Job tags
Salary
£48k - £55k per annum
