Apprentice Business Administrator/ Medical Receptionist QUEENS ROAD SURGERY

Location

Consett, County Durham | United Kingdom

Job description

What you will do in your working day

• Ensure patients are informed if a clinician is running late or called out
• Ensure urgent extras are monitored with appropriate guidance.
  Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same
• Explain practice arrangements and requirements for new and temporary patients
• Accept registration forms from prospective patients ensuring adherence to practice policies
• Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate
• Enter requests for home visits including all relevant information.
• Deal efficiently with emergency situations
• Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies
• Keep reception areas clean and tidy
• Handle specimens as per practice protocol
• Management of appointment system
• Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
• Book appointments accurately and appropriately.
• Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The training you will be getting

• Business Administation level 3
• End-Point Assessment (EPA)
• In house training 

What to expect at the end of your apprenticeship

• Permanent position within the surgery 

Job tags

Salary

£16.95k per annum