Collections / Customer Service Agent
Location
Kingston upon Thames, Greater London | United Kingdom
Job description
Overview
Customer Service Agent needed
Salary £18,000
Location: Kingston upon Thames
To provide day to day support to the collections department in meeting their objectives:
- Negotiate payment arrangements with our client’s customers that have defaulted existing arrangements according to their means and ability to pay. All communications must be conducted in a professional and polite manner in accordance with the CSA, debt collection guidelines, the lending code and other such industry code of practice, including in house policies and procedures
- To offer assistance in relation to the methods of payments available and explain the consequences on non-payment
- To develop an understanding of basic litigation procedures
- To seek information to create a client’s customer profile which would maximise collection of the clients debt
- The ability to recognise complaints and refer such accounts to more senior staff as maybe appropriate
- Demonstrate a good all round knowledge of computer systems
Job tags
Salary
£18k per annum
