Ford Vehicle Parts Advisor Apprentice - Nottingham
VERTU MOTORS PLC
Location
Mansfield, Nottinghamshire | United Kingdom
Job description
What you will do in your working day
- Working in an exciting and busy environment, the Customer Service Advisor Apprentice will be the front-line support for the busy service department
- The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations
The apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
The training you will be getting
You will achieve a Level 2 Customer Service Practitioner qualification:
- Full training will be provided
- Good communication skills both verbal and written
- Training will be completed in-house
- A skills coach will visit every 28 days to update the training
- Functional Skills in maths and English (if required)
What to expect at the end of your apprenticeship
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Job tags
Salary
£11k per annum
