Operational Insurance Officer
Location
Durham, County Durham | United Kingdom
Job description
We are looking for an enthusiastic and self-motivated individual to join our dedicated team, supporting the delivery of our insurance services.
This is an excellent opportunity to progress your career within the Insurance field. Our team benefit from an environment where professional development is promoted and fostered. We actively promote a positive work/life balance including flexible, home and office working.
WHAT IS INVOLVED?You will perform a key role in the management of our Insurance Claims and Advice Officers, Claims Assistant and Apprentice by allocating duties and enabling their development through effective training and support.
You will lead on the management of claims against the Council and support the delivery of effective insurance services.
With excellent analytical skills you will analyse claims information to compile reports for insurers at renewal, as well as analyse complex claims information and monitor trends to identify patterns of risk.
As an effective communicator, you will provide detailed reports of and for financial information to the Strategic Risk, Insurance and Governance Officer to prepare insurance budgets and forecasts.
You will work with services, providing advice and guidance, to ensure effective claims handling.
With a professional and customer focused approach you will engage with claimants and their solicitors, using tact and diplomacy when dealing with difficult or sensitive claims.
We encourage you to contact Faith Huntington (Risk, Insurance and Governance Manager) via email at
[email protected] to arrange an informal discussion about the role.
WHAT WILL I NEED?You will need 4 GCSEs graded A-C including English and Maths or equivalent and will either already possess or are working toward professional insurance qualifications, or, have the ability and commitment to study for a professional insurance qualification, such as the Certificate in Insurance.
You will also need:
Relevant management experience
Substantial insurance experience
Experience of analysing and reporting on insurance claims information
Knowledge of the principles of indemnity applied when dealing with liability claims
Excellent analytical skills
Effective communication skills
A professional and customer focused approach with the ability to display sensitivity and diplomacy
Please refer to the attached person specification for the full criteria.
If successful, you will be required to apply for a Disclosure and Barring Service Basic Disclosure.
HOW TO APPLY In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.
Please use the Person Specification section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the Person Specification will not be short-listed.
INTERVIEWS It is anticipated that interviews will be held during week commencing 8th April 2024.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
If you have any support needs or require assistance when applying for this role, please contact the Payroll and Employee Services Team via email
[email protected] or telephone 03000 264743 / 264613 / 265289 / 267241
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘
[email protected]’ as you will not be notified by any other means.
BENEFITS AND REWARDS We can offer you a range of employee benefits including competitive salaries, a generous leave entitlement of up to 32 days, a government pension scheme and various flexible and hybrid working options (benefits are subject to individual Terms and Conditions).
If you would like to know more, please follow this link:
HYBRID WORKING Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.
EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and recognise the value of difference, having a diverse talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.
As a Disability Confident Leader, we encourage applications from disabled people and can provide support throughout the recruitment process, for more information please refer to the Equality, Diversity, and Inclusion page on our website.
Job tags
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