Bangura Solutions Limited
Location
Devon | United Kingdom
Job description
ServiceNow Application Operations Engineer – ServiceNow, Scripting, incident response, Hybrid.
Our client requires a proven Application Operation with a strong knowledge of ServiceNow which is the platform used for IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM) & Field Service Management (FSM) within the organisation. It is also the authoritative source for our Configuration Management Database (CMDb), provides our service mapping capability, and is our tool of choice for IT Asset Management.
Description
As our ServiceNow Administrator, the key duties are:
Take part in development activities on the ServiceNow platform, working with delivery partners as necessary and delivering quality outputs to numerous internal stakeholders.
Identify, investigate, and resolve issues with the platform. As a ServiceNow administrator, not only do you have the skills to manage the ServiceNow platform, but also have the aptitude to assess and resolve broad range of IT related issues which may be unique and complex in nature.
Curate the quality of core data such as configuration management and location information on the platform.
Adhere to team development and support standards including, but not limited to, working in an ITIL support environment.
Experts by nature - ServiceNow platform administration expertise, including but not limited to configuration, workflows, scripting, customisations, data management/process (e.g. with users, groups, subscriptions, locations, hardware assets, CMDB/CSDM).
Experience of IT operations, such as incident response, change and request management.
Demonstrable enthusiasm for working in IT and an ability to solve abstract IT problems, providing efficient and effective solutions in a timely manner.
Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.
Interviews will take place next week so please apply immediately to be considered for this exciting contract role or call Bangura Solutions to discuss this role further.
Job tags
Salary
