Receptionist

Location

Warrington, Cheshire | United Kingdom

Job description

To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed. To manage generic email addresses and action/re-direct email correspondence as appropriate. To carry out general reception duties where required maintaining a neat and tidy reception environment; The maintenance of the fob access system to include fob distribution and audit record keeping; Maintain signing in attendance sheets and where appropriate maintain car parking registration details of all staff. To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials; To deal with all internal/external mail and redistribution to relevant department; To accept deliveries and ensure these are dealt with promptly; To maintain an effective photocopying, scanning, filing and archiving system including records management in line with Trust policy; To provide relief cover at other locations as required by Management To report any faults, defects or building defects to the CAFM Helpdesk; To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system; To book meeting rooms within the premises and keep room availability updated as appropriate; To update and maintain corporate diaries as requested; To undertake delegated duties commensurate with the banding; To attend local team meetings as and when directed by Line Manager; Information Governance Employees of the Trust must comply with the provisions of the Data Protection Act 1998. The postholder must not; either during the course of their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation. The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000 The postholder must comply with Trust policies that protect the information assets of the organisation from unauthorised disclosure, modification, destruction, inappropriate access or use and must pay due regard to the requirements of the NHS Confidentiality Code of Practice. The postholder will be responsible for maintaining the clinical and or corporate records that fall within the remit of this role to the standards in Trust records management polices, and data quality processes and standards. Health & Safety Compliance with the Health & Safety at Work Act 1974 the postholder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Mental Capacity Act 2005 The Mental Capacity Act 2005 applies to all Trust staff. It is the responsibility of every person to ensure that they keep up to date with the Act and that the delivery of patient care/services is conducted in line with local and national policy and the MCA Code of Practice. Safeguarding is Everyones Business The Trust has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them. Infection Control It is Trust policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of clinical care. Smoke Free NHS The NHS is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities. Training The postholder must attend any training that is identified as mandatory to their role. The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder.

Job tags

Salary

£22.38k per annum