Aftersales Service Advisor
Location
Co. West Midlands | United Kingdom
Job description
We are delighted to be working in partnership with a growing and market leading manufacturer. Due to expansion we're searching for an experienced customer centric coordinator that enjoys building relationships and finding solutions. This is an opportunity work as part of a small, successful and busy team.
Responsibilities
- Manage phone and internet communication requirements for product warranty.
- Validating warranty work (Around 10-50 jobs per week)
- Advise customer options where possible.
- Liaising with the various mobile aftersales companies to repair and carry out warranty work.
- Check UK and industry prices to ensure we have the most cost effective rates.
- Collect data to analyse performance opportunities.
- Work with Parts department to ensure correct parts are shipped for scheduled repairs.
- Validate invoices from aftersales companies once work is complete.
- To have input in designing and building the e-commerce web based schedule and ordering system.
About you?
- Experience in a customer service / coordination environment is essential
- Experience with breakdowns and vehicle recovery - advantageous
- An interest/understanding in the automotive world such as parts or spares
- Ability to prioritise own workload
- Ability to deliver excellent levels of customer service
- Attention to detail
- Highly organised
- Professional telephone manner
- Experience of using Sage
The Role
- Hours of work Monday to Thursday 8:00am - 5:00pm Friday 8:00am - 12:30pm (flexible up to an hour either side)
- Job Type: Full-time
- Smethwick, Parking on-site
- £24,000 - £25,000
Interviews are taking place, apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Job tags
Salary
£25k per annum
