Trainer Senior BSA

• Business analysis and process mapping

• Maintain comprehensive business process flow diagrams (i.e. process maps / flow charts) to document and visualize workflows that are supported by new software application.

• Collaborate with Product Owners to understand business processes watch demonstrations and using a sandbox develop training material for staff.

• Identify channels to deliver training to staff including videos tipsheets contextual help and others.

• Training and organizational change management

• Create training materials including user guides videos and other instructional resources to facilitate user onboarding and ongoing system support.

• Collaborate with crossfunctional teams to maintain knowledge base portals such as Confluence AzureDevOps and SharePoint ensuring that information is uptodate organized and easily accessible.

• Conduct handson enduser training on Dynamics 365 ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)