Help Desk Technician Apprentice
Derbyshire Constabulary
Location
Ripley, Derbyshire | United Kingdom
Job description
What you will do in your working day
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant to the ICT task
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
- Address IT issues by prioritising in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
- Support the roll out of upgrades or new systems or applications
The training you will be getting
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group.
You will attain the Information Communication Technician occupational standard and Level 2 Functional Skills in maths & English (where applicable) upon successful completion of your apprenticeship.
What to expect at the end of your apprenticeship
The qualifications and experience gained upon successful completion of this apprenticeship will allow you to apply for further roles within this sector.
Job tags
Salary
£12.31k per annum
