Front of House and Office Assistant

Location

Brentford, Greater London | United Kingdom

Job description

Job Title: Front of House and Office Assistant

Department: Hospitality & Events Team

Reports to: Community Hubs Manager

Salary: (depending on experience)

Brentford FC Community Sports Trust

With community work spanning three decades Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate motivate and inspire people from all walks of life.

Working in partnership with Brentford FC the Trust offers a portfolio of programmes in education health sports participation and community engagement. The Trust has won the Football League Community Club of the Year award four times and now employs more than 100 members of staff. The Trust is forecasting further significant expansion over the next two years following its appointment as a key partner in the redevelopment of Gunnersbury Park as a sports hub and its move to new larger purposebuilt premises directly adjacent to the new Brentford FC 17500 capacity stadium near Kew Bridge in 2021.

Inclusion Statement

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability we welcome and encourage applications from qualified candidates including those from underrepresented groups such as those from ethnically diverse backgrounds women those from the LGBTQ community and those with disabilities.

Safeguarding Statement

Brentford FCCST is committed to equality the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club safeguarding is everyones responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the clubs commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.

General Trust Accountabilities

• To ensure compliance with all relevant policies including health and safety and safeguarding policies
• To ensure compliance with all relevant legal regulatory ethical and social requirements
• To build and maintain good working relationships both internally and externally maintaining a professional image at all times when representing Brentford FC Community Sports Trust
• To keep confidential any information gained regarding the Trust and its personnel
• To maintain a flexible approach to work at all times

Main Purpose of Job

The Front of House and Office Assistant will be the first point of contact for guests and visitors to the Trust head office and NHS Wellbeing & Recovery College. You will be responsible for ensuring they receive a friendly and professional welcome. This role will support with administrative tasks and practical assistance to ensure the smooth running of the office and event space.

Responsibilities

• Greet visitors to the Hub and Office and direct as necessary ensuring safeguarding processes are met
• Order and maintain office supplies (Gunnersbury Park & Main office) Assistant
• Organise meeting room bookings and ensure rooms remain clear and tidy
• Provide practical support and assistance to the Events Team
• Monitor and control access to the premises ensuring only authorized individuals enter.
• Implement security measures to safeguard the wellbeing of employees clients and visitors.
• Greet and screen visitors verifying their identity and purpose of visit.
• Ensure that all visitors sign in and wear appropriate identification badges.
• Keep office organised to promote an efficient and safe working environment
• Maintain a high level of customer service both in person in writing and over the phone
• Answer the phone promptly and with a professional approach
• Liaise with other departments and support with administrative tasks as required
• Any other duties as delegated by the Hospitality & Events Team

Key Internal Relationships

• Staff Members
• Management team
• Leadership Team
• Programme Coordinators
• HR

Key External Relationships

• Community Members
• Sports Coaches
• Partners and Sponsors
• Visitors and Guests
• Suppliers and Service Providers
• Local authorities and organisations

Personal Qualities

• Uphold a high standard of conduct in dealing with colleagues visitors and external contacts
• Excellent verbal and written communication skills
• Friendly and approachable attitude toward visitors and callers
• Willingness to go the extra mile to provide assistance and ensure a positive experience
• Ability to adapt to changing priorities and handle unexpected situations calmly
• Flexibility in managing diverse tasks and responsibilities
• Strong organizational abilities to manage appointments meetings and administrative tasks efficiently
• Demonstrate discretion and professionalism in dealing with private matters
• Willingness to assist others and take on tasks outside the primary job description when needed.
• Handle challenges with a proactive and constructive mindset

Selection criteria:

Essential

• Previous relevant experience preferred or able to demonstrate transferable skills.
• Friendly and professional approach
• Excellent written and verbal communication skills
• Ability to work under pressure and without supervision
• Organised work ethic and multitasking
• Attention to detail
• Competent with Microsoft Office packages particularly Word and Outlook
• Ability to maintain confidentiality
• Ability to work on own initiative
• Can manage a busy workload and meet deadlines
• Excellent organisational skills
• Flexible and willing to take on adhoc tasks
• Comfortable working independently and as part of a team

Desirable

• Relevant qualification such as Business Administration and/or health and safety

The Appointment

Annual salary will be 23000 to 25000 per annum depending on experience.

The closing date for applications is 21st January 2024

Suitable candidates may be contacted for interview earlier

Job tags

Salary