V&A Dundee
Location
Dundee | United Kingdom
Job description
Salary:£27,900 - £32,082
Contract type: Permanent
Reporting to:Head of IT and Digital
Department:Audiences and Media
Who are we?
We are Scotland’s design museum.Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world.At V&A Dundee we are on a mission to inspire and empower through design.
Design shapes our world, it's part of everyday life and it's everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognizes its far-reaching impact in our lives.
We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world.We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.
Role profile
The CRM & Insights Manager is responsible for leading effective and efficient management of customer data at V&A Dundee across ticketing, retail, membership and CRM systems. The role will lead on data and insights for the museum to inform audience development, evaluation and reporting for key stakeholders. The role oversees the operation and development of these systems, working across departments to maximise income generation by embedding activation strategies to grow income, data, loyalty, support and attendance.
Duties and Responsibilities Essential
Ability to analyse, interpret and compile management reports.
A strong communicator with the ability to gain commitment of others to achieve business and operational outcomes.
Excellent project management, highly organised, with ability to plan and prioritise workload.
Self-motivated, proactive and willingness to ‘go the extra mile’.
Relevant degree or equivalent significant experience.
Desirable
Knowledge of data management in cultural environments and enabling marketing, learning, access, income generation and fundraising.
Knowledge of PowerBI, Spektrix, Shopify, Artifax, Payment Gateway or similar systems.
Experience of integrating systems.
Experience of developing and delivering loyalty models, membership schemes and programmes in a public-facing organisation.
Deadline for applications: no later than 11.59, 26 February 2024. Interviews will be held on 05 March2023.
This is a full-timeposition, working 37.5 hours per week working in a hybrid flexible environment with a mixture of home working and working from our museum in Dundee. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.
We encourage all employees to live within regular commuting distance of V&A Dundee and all employees are responsible for covering home to work costs of travel and accommodation. We encourage all employees to be visible within V&A Dundee, be part of the city and region where we are based and to meet the operational needs of the museum. For instance, this could be networking out of normal hours, being able to cover colleagues and able to attend events in Dundee and the region at relatively short notice.
We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.
V&A Dundee is aware that working more flexibly is a central element of attracting and retaining disabled people in the labour market. We encourage you to apply if you define yourself as disabled under the Equality Act 2010 (including deaf or neurodivergent).
If you require any adjustments during the recruitment process, such as receiving the interview questions in advance or documents in an alternative format, please let us know via the email below.
If you have any issues with your application, please email: [email protected]
Job tags
Salary