Location
Bournemouth, Dorset | United Kingdom
Job description
Sales (Move) Executive - Home Set Up Service
up to £25,000 (basic) and £32,500 OTE
Our Company:
Just Move In is the complete home setup service. We understand moving home is not just exciting, it’s stressful and emotional, too. Here at Just Move In we all share one goal: to make moving home easier.
That’s why we set about creating something to make it easier for not only buyers and sellers, but tenants and landlords. We use the very latest technology to provide our customers with a simple and efficient service. But it’s the lovely people behind the fancy computer algorithms and on the end of our telephones that make us special.
What you'll get from us:
Our approach to business makes us different. We believe in the three P’s: People, Planet and Prosperity. Meaning we’re not just a commercial company, but an ethical one. And our decisions are driven by doing good. We’re proud to be a certified B Corporation. Having this accreditation means we carefully consider the impact of our decisions on our people, customers, suppliers, community and the environment. We believe this is reflected in our benefits:
Leave
- 24 days annual leave plus bank holidays
- Your birthday off as a FREE extra day of holiday
- Ability to purchase up to 5 extra days Annual Leave
- Enhanced Maternity and Paternity Leave
- Bereavement and Compassionate Leave
- Sabbatical Policy
Wellbeing
- Access to an Independent Wellbeing Coach and Wellness events
- Flexible/hybrid working
- Access to Mental Health First Aiders
- Access to the Calm App
- Free flu vaccines
- Cycle to work scheme
Sustainability
- We’re B Corp certified
- 1 Mangrove Tree planted for every new hire and every year thereafter
- Regular charity events/volunteering opportunities
- Sustainability incentives
Financial Health
- Living Wage Employer
- Company Pension
- Monthly bonus and regular sales incentives
- Company sick pay
- Free use of our services
- Share scheme
Other benefits
- Casual dress
- Annual summer day out and Christmas party
- Monthly company days
- No weekend or evening working
- A super-friendly, supportive and productive team environment
- Excellent progression opportunities
- Access to 1000’s of online training courses
- Referral scheme
- Tech Scheme
The Role:
We are accelerating our growth and are looking for the right individual to join our Home Setup team as a Move Executive. The right candidate will provide appointment support to the Sales Specialist team, arranging quality appointments and overseeing customer communication channels including, telephony, live chat and email.
What you’ll be doing for Just Move In:
- Contacting home movers over the telephone, booking them in for a home setup call with one of our Sales Specialists
- Explaining to customers how we can help them throughout the move process and the associated benefits i.e. saving time, hassle and money
- Dealing with any objections and using closing techniques
- Working to achievable targets
- Ensuring that our customers receive outstanding levels of service
- Managing and coordinating departmental email inboxes, ensuring internal response times are achieved inline with SLA’s
- Responding to incoming customer queries via live chat
- Answering general customer queries via our inbound lines
- Providing appointment support (eg. rearranging appointments) for the Sales Specialist team ensuring they have quality appointments in their diaries
- Working through our internal dialler system, arranging appointments for customers who have expressed an interest in our service
What we’re looking for in you:
- Confident & natural communicator
- Great people skills with a positive mindset
- Exceptional attention to detail and organisational skills
- Experience of a contact centre environment
- Comfortable with a phone-based role
- Customer centric and ethically-minded
- Experience using CRM or similar database software
- A passion for helping make the world a better place
Interested in working at Just Move In or want to know more, please check out our website
We cannot wait to receive your application!
Job tags
Salary
£22k - £25k per annum
