Autotech Recruit
Location
Tonbridge, Kent | United Kingdom
Job description
I am looking for an Aftersales Advisor on behalf of my client, a well-established specialist garage, to join their small but motivated team and help continue to provide excellent customer service to their large customer base. They are a Specialist independent for a large brand and have made a huge investment into the systems used by the brand, to make sure they are aligned. They are always busy and are growing month by month and are keen to expand the team.
About the position:
The successful candidate for our Aftersales Advisor position will have previous experience within the automotive industry as an Aftersales/Service Advisor or similar.
This is an exciting opportunity where you will be the main contact for the customer from initial meeting to completion and handing back of the vehicle. You will be responsible for liaising with the customer regarding the work to be undertaken on their vehicle and keeping them informed of the progress.
You will need to be comfortable and confident when professionally resolving any issues that may arise, managing customer and business expectations. Successful applicants will have at least 1 years' experience working as an Aftersales Advisor or similar customer service role within the automotive industry, some technical knowledge is necessary.
You will need to hold a Full UK driving licence and have access to your own vehicle.
Key responsibilities:
•Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the business
•Checking the vehicle onto site, allocating and checking out a loan vehicle, entering work onto the dealer management system
•Managing progress of all jobs and liaising with the customer during progression of work and advising on technical queries/issues
•The ability to work independently with a proactive approach
•Customer focus, relationship maintenance and communication skills are of paramount importance in this role.
•Ensure that customers are aware of all products and services available, including additional options, service plans, warranties
The Details:
Basic Salary up to £30,000 depending on experience
Bonus Scheme - OTE £36,000
Working Hours - Monday to Friday 08:00 to 17:15
1 in 3 Saturdays 08:00 - 12:00 (paid overtime)
Pension Scheme
Healthcare
If you are interested in this vacancy or would like more details, please apply online or send your CV to [email protected]
Job tags
Salary
£30k per annum
