Retail Operations Coordinator
Location
South West London | United Kingdom
Job description
By adopting the values of Style & Truth across the whole business – from recruitment to product – we safeguard the long term health of the brand and we create more than just fashion.
Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects. But the search for the best in the industry never stops. As our journey continues, we're looking for passionate and talented people to learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype.
We are looking for a Retail Operations Coordinator to join our team in our Head Office in Richmond.
Job Purpose
As a member of the Retail Operations team, the coordinator plays an important role as a brand ambassador, ensuring the field retail team are well supported within their roles and operational excellence across all Jigsaw Retail Stores and concessions. This is a varied role with time spent maintaining the day-to-day operations and supporting across a variety of store development and operational projects.
The Retail Coordinator will:
- Aid in ensuring effective, first-time right communication from head offices to stores.
- Support in the resolution of simple and advanced store-based challenges.
- Provide consistent operational support to Head of Retail, Regional Managers, cluster managers and Store Managers on all aspects of the retail business.
Key Duties & Responsibilities:
- Ensures all Jigsaw ways of working are aligned in stores to deliver best in class store processes and procedures.
- Prepares effective weekly communication, ensuring information is store friendly (Drive a culture of Reward and Recognition with The Retail Ops team through journal content and incentives).
- Maintains retail policies & procedures on our internal site – InsideJigsaw.
- Works alongside Property team on store development projects, including initial set up of suppliers and arranging opening orders for new store operational set up.
- Oversee the checklist for new store openings and closures.
- Sets up and manages relationships with suppliers and processes invoices and requisitions for Retail.
- Contributes to the response of Operational queries from retail stores.
- Collate information as required for Head of Retail & Regional Managers – chase up deadlines. (P&L queries/Periodic Event Collation).
- Collate and produce reports on tactical/promotional communication.
- Assist in coordination and execution of retail events - Bi-annual Manager Meetings, training meetings, Health & Safety Sessions.
- Updating store nav cards and Shopify with, opening hours.
- Supports in the roll out of the Retail Roadmap projects alongside Head of Retail.
- Undertake any other reasonable duties identified by HOR.
Skills, Knowledge and Experience:
- A ‘Can do’ attitude, energetic and passionate.
- Ability to work effectively as part of a team and on own initiative.
- Excellent communication and 'people' skills.
- Ability to understand and adapt to change.
- Strong planning and organisation skills both proactive and reactive.
- Excellent prioritisation and time management skills.
- Organised and Efficient Comfortable multi-tasking and managing a variety of tasks.
- Strong numerical and analytical skills.
- Influencing and communication skills.
- Excellent communication skills both externally and at all levels in the company, both written and verbal
- Structured and process driven.
- Attention to detail is a must.
- Enthusiastic, self-confident and self-motivated.
- Willing to adapt and take on new challenges and driven to continually improve.
- Advanced IT skills, particularly in excel, forms and Sway Retail experience is advantageous.
What you'll get:
- 25 days holidays
- Sample sales
- Unum life assurance and Help@Hand support
- EAP
- Cycle to work scheme
- Fruit in the office
- Fantastic Staff discount schemes – up to 50% (and 70% on 5 items per season)
- Pension
- Access to the Retail Trust – Jigsaw’s wellbeing and benefits provider, for a whole host of resources, support and discounts
We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnerships or pregnancy and maternity.
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