Night Porter (6 Month Contract)

Location

Oxfordshire | United Kingdom

Job description

Manpower Recruitment are recruiting for a Night Porter at an established education environment, based in Oxford.

This is a six Month contract on a Permanent contract.

Working hours are 6.30pm-6.30am initially on a 4 on, 4 off pattern.

The hourly rate is £11.51pa

Customer Service

• Provide a high level of customer service when dealing with guests entering the environment including students, Fellows, conference delegates, visitors and guests and respond to all enquiries in a professional manner.
• Answer all calls on the telephone line or when visitors arrive at the Lodge professionally, dealing with all enquiries and forwarding messages accurately.
• Provide an effective and efficient reception service for accommodation, ensuring all keys/key fobs are managed correctly and guests assisted to their accommodation.
• Sort incoming and outgoing mail including parcels etc, franking outgoing mail, handling all deliveries received and forwarding accordingly.
• Provide portering support to the Centre by moving furniture and equipment, setting up rooms, helping to provide teas & coffees, cloakroom services, guiding people, placing signage, removing waste and rubbish both internally and externally, turning off lights and equipment. Centre Security
• Oversee the security within Centre premises whilst still allowing general public access including notifying and liaising with appropriate internal/external agencies i.e. Home Bursar, Senior Porter, police, University Security should the need arise.
• Be fully conversant with the Centre Alarm systems, including Fire, CCTV, maintenance alarms and security and be able to respond to any incident arising. Act as Fire Marshall when required.
• Monitor CCTV in Lodge recording and reporting of all incidents in accordance with the Centre's CCTV Policy and in accordance with GDPR and other legislation. To utilise the CCTV systems to ensure the security of the site perimeter.
• Responsible for issuing and receiving keys, cards and fobs and maintaining accurate records, including changing of batteries on doors when need arises. Operate the keyless entry system, issuing and cancelling fobs and maintaining the system security.
• Patrol the Centre grounds, locking/unlocking gates/doors, managing visitors parking and public access to the Mosque and removal of unwanted visitors if the need arises. Health and Safety
• Provide First Aid as appropriate to the incident and liaise with other agencies. Provide reports and carry out investigations if required.
• Provide 'Mental First Aid' as required, seeking further assistance as appropriate and carry out any necessary actions to safeguard vulnerable people within your competence and training.
• Receive and vet all visitors to the College and issuing permits and contractor's passes in accordance with the Lodge SOPs to ensure compliance with Health &Safety requirements. Provide Contractors initial safety induction when no Estates staff available.
• Implement emergency procedures should the need arise, including lock down and evacuation. Administration
• Act as the main out of hours contact point whilst on duty for all areas of Centre, calling out estates maintenance or contractors or submitting maintenance faults.
• Use Microsoft Office packages efficiently and effectively, which will also include using internet and intranet system.
• Ensure all Lodge administrative tasks and reports are completed in a timely and accurate manner.
• Ensure appropriate valuable item protocol is applied so that the safe contents including money and lost property are handled in a secure manner.

Other

• Keep the Lodge area clean and tidy (with the assistance of the Scouts).
• Carry out duties as directed by the Senior Porter ensuring highest standards are delivered.
• Any other reasonable and relevant duties as requested by the Senior Porter and other senior members of staff

If intersted, please get in contact with a Manpower representative

Job tags

Salary

£11.51 per hour