IT Support Apprenticeship NETWORK IT 24 LTD

Location

Dudley, West Midlands | United Kingdom

Job description

What you will do in your working day

• Supporting clients on first-line issues
• Answering helpdesk tickets and supporting staff – escalating to 2nd and 3rd line where appropriate
• Assisting with user management and password reset
• Supporting with setting up networks and configuring hardware

The training you will be getting

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

• COURSE 1 - ROLE OF AN IT TECHNICIAN
• CUORSE 2 - IT TROUBLESHOOTING TOOLS & TECHNIQUES
• COURSE 3 - WORKING WITH CLIENT ARCHITECTURE
• COURSE 4 - UPGRADING & MAINTAINING CLIENT ARCHITECTURE
• COURSE 5 - WORKING WITH NETWORK ARCHITECTURE
• COURSE 6 - CLOUD & VIRTUALISATION

Your training will be delivered online, every 6-8 in 2 day blocks via a SMART classroom. 

You will work towards your Level 3 Information Communication Technician qualification. 

What to expect at the end of your apprenticeship

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Job tags

Salary

£12k per annum