IT Support Officer

Location

Edinburgh | United Kingdom

Job description

Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Support Officer for a 23 month contract on a rate of £155.97/day (Outside IR35). This role will be Primarily office-based, with a flexible option to have working from home days (up to a maximum of two per week).

 
Responsibilities:

 
- Be responsible for setting up requisite IT accounts for new colleagues;
- On behalf of the Assistant Head: IT Support, maintain the relevant sections of organisation’s IT Asset Register;
- Support the provision of hardware to colleagues, to ensure they can effectively undertake their role;
- Support the installation of software, providing, where applicable, instructions for users on using that software;
- Where applicable, develop manuals, tutorials, and processes and procedures to guide and support colleagues using a newly developed software package;
- Troubleshoot IT issues with staff members;
- Oversee all iFix submissions pertaining to organisation’s IT related issues;
- Provide a record of any support (iFix) calls and the end-to- end approach to issue resolution;
- Arrange, where applicable, for the repairing of hardware;
- Create and maintain an adequate supply of IT-related stock, and any other equipment necessary for the functioning of their systems;
- Act as a point of contact with internal and external stakeholders, on the performance, management and disposal of organisation’s hardware and software;
- Be responsible for ensuring all aspects of organisation’s hardware and software conforms with organisation’s and respective policies on IT.
 
Essential Skills:

 
- Demonstrable experience of supplying first- and second- line support in the workplace
- High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings
- The ability to gather evidence of non-technical users’ technical issues to provide third party support services sufficient information to solve issues
- Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment
- Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines
- Good interpersonal skills and ability to work with a wide range of internal and external stakeholders
- A high degree of personal resilience and the ability to deal with what can be a distressing subject matter
- IT Literate, with strong knowledge in MS 365, including Microsoft Word, Excel and Outlook
- Meticulous attention to detail

 
If you would like to hear more about this opportunity please get in touch.

Job tags

Salary