PRS
Location
Reading, Berkshire | United Kingdom
Job description
Consultant name: Magda Paulinska
Job reference: 000000000086857
Date posted: 13/02/2024
Helpdesk Operator-Facilities
Job type: Temp to Perm, Full time
Pay: £13ph
Working hours: 08:00-17:30
Job Purpose:
Our client is a Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a helpdesk operator to join the team. The successful candidate will be providing first class customer service to all users. They will be assisting in the smooth running of the contract and ultimately the contract operation. This will mean all calls are answered with no missed calls and will be responsible for ensuring information is logged, up to date and flows smoothly through the CAFM System and throughout the operation on a day to day basis.
Main Duties:
o Maintain the facility Helpdesk function with the timely answering of all telephone, email and in person enquiries.
o Ensure that all urgent faults are escalated accordingly.
o Pass third party faults through to relevant person(s) or sub-contractors
o Follow up on all reactive calls logged before they become overdue
o Follow up on all PPM tasks and escalate to M&E supervisors when necessary
o Collate daily/Weekly/Monthly statistics
o Answer customer enquiries (Phone, email or in-person)
o Use the CAFM system to allocate tasks to the relevant resources
o Maintain clear and effective lines of communication with facility staff and end user community.
o To provide administrative support to both operational and non-operational areas of the business.
o To liaise with all areas of the business within the company Contract to ensure that our Client receives excellent customer service.
o Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action.
o This is not a safety related post, however the incumbent will carry out the activities of the post in a way such as to maintain, as far as is reasonably practical the health, safety and welfare of Company.
o To provide the monthly statistics for the helpdesk – this includes all reactive tasks that have been raised and completed in month.
o To provide the building managers, technical manager and contract managers with a daily report of all outstanding PPM’s and reactive tasks.
o To provide all monthly reporting information – including amount of jobs raised within the month, PPM’s and reactive’s completed on time and late for both Corporate and Retail.
If you have relevant experience please apply now 🙂
IND1
IND1
Magda Paulinska
Job tags
Salary
£13 per hour
