Search and Select Recruitment Agency
Location
Church, Lancashire | United Kingdom
Job description
Our client seeks a Client Service Officer to join their team. Role Profile: Within this role you will find yourself dealing with a variety of tasks. Working in a fast paced team this role requires you to process claims and payments. Key Responsibilities: Assess entitlement for new claims and reviews. Scrutinise evidence to ensure a claim is substantiated. Make checks on the accuracy of information given in support of claims. Issue correspondence notifying applicants of any additional documentation required. Notify applicants of the outcome of claims. Maintain both paper and electronic records, in line with the current retention policy. Provide one to one support to customers. Deal with enquiries. Ensure individual targets and performance measures are met. Produce and test Key Task Instructions (KTI). Attend and actively participate in team meetings and regular 121 conversations. Provide leave cover for other members of the team. Produce ad hoc statistical information. Undertake other duties as requested by management. Key Skills and Qualifications: Have 5 GCSEs at Grade C or above (one of which must be in English Language) or equivalent qualification. Previous experience in a customer service related role. Experience of dealing with people in difficult circumstances. Experience of meeting the demands of a busy office environment where organising your time and workload are essential. Good communication skills, both face to face, written and on the telephone, with the ability to adapt your style to meet customers' specific needs. Able to apply good organisational skills to working practices. Resilient and calm under pressure and deliver to tight deadlines. Self-reliant and well organised - able to work independently with the minimum amount of supervision. Good team player. Has a flexible approach to work. A confident, friendly and helpful manner with a strong focus on customer service and raising quality standards. Able to demonstrate a commitment to treating others with compassion, dignity and respect. Flexible hours for the right candidate. If you have the required skills please apply online at searchandselect.com quoting reference number: 14582
Job tags
Salary
