Location
Cardiff | United Kingdom
Job description
CAFE GENERAL MANAGER
In our Cafes, it’s all about creating a rewarding work environment by given the opportunity to make a difference in someone’s day, every day. Being a General Manager in our Café will feel like running your own business with the backing of a big brand we all know and love.
Never a late night, you can finally have a career in hospitality with the work-life balance you were looking for! Because our business is growing, we can offer you job security and the opportunity to develop your career alongside us.
If you’re looking for a career in hospitality where you can make a difference by delivering phenomenal standards and store growth and are passionate about creating an exceptional workplace for all your team, this is the role for you!
You will be responsible for:
Driving all Cafe operations – remember this is your Cafe
Developing, inspiring & leading the best cafe team
Taking ownership of HR within your cafe including absence management and recruitment
Creating an environment with your team which balances serving the customer and having fun, you are not just a "manager" but an integral part of the team.
Being fully accountable for guest experience, finance, sales growth, legal compliance and team development, both FOH and BOH.
Hands on management of the Café
Focusing your energy on product availability, upselling & controlling costs
Striving to always do better for your guests.
Owning your profit and loss so you so you can take the necessary steps to improve your cafes’ efficiency & profitability.
Promoting and marketing your Café – Entice Tesco Shoppers to be our guests. You have the traffic; you just need to convert them!
You will need:
To be 18 years of age or older.
In-depth knowledge of the hospitality industry.
Evidence of growing guest satisfaction
Positive attitude with a passion for customer service
Management experience within the hospitality industry.
Evidence of developing successful hospitality teams.
To be someone who thrives in a branded business, with set menus, food specs, etc.
The ability to coordinate multiple tasks in a fast-paced environment.
To be an excellent communicator and inspirational leader.
A consistent track record of managing finance in particular sales growth, labour costs, gross margin
Experience and passion for appraising, training, and developing team members.
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
What's in it for you:
Alongside a fantastic work life balance with no late nights, we offer excellent benefits that help make The Cafe a brilliant place to work. These include but aren’t limited to:
Colleague Bonus
Retirement savings plan - minimum contribution level is 5% of your base salary with the company contributing 3% of your base salary.
Life Assurance - 3 x salary applies to employees
Optional Private Healthcare
Ongoing leadership development
Routes for progression within an ever-growing brand
Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
Holiday starting at 33 days (Including Bank Holidays)
Colleague Discounts which include:
10% off One Stop
10% off pay monthly & SIM only deals with Tesco Mobile
20% off all F&F purchases
20% off car, pet and home insurance at Tesco Bank. T&C’s apply
10% off Tesco Café
50% off health checks at Tesco Pharmacy
An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit
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