Location
Bridgwater, Somerset | United Kingdom
Job description
Our Purpose
At Nourish Care Systems we are currently expanding our Account Management team following our accelerated growth. Are you a passionate person with a desire to work for a company that is having real impact on people’s lives?
As a current market leader, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information.
As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution.
About the Job
As an Account Manager you will be responsible for getting new clients onboarded, ensuring they receive adequate training by using our suite of Nourish systems including Careplanner, knowing how it can support them in their daily roles. You will become an ambassador for the company and be able to confidently and competently answer most client questions in time.
The role and your responsibilities
- Developing a rapport with your customers and learning about their business will be essential to creating an ongoing relationship and you will display this through a number of check in appointments throughout the client journey, there may on times be a requirement to visit client locations.
- Keeping customer records up to date, identifying and addressing customer needs, as well as handling complaints and cancellations will be your duties.
- Each Account Manager is expected to operate in a proactive manner to ensure customer success. Your role as an Account Manager with Nourish plays a crucial role in ensuring that each customer receives the highest standards of service every time they get in contact regarding the Careplanner system
- Making sure the account/instance for new customers is maintained accurately in control and in our CRM. Monitoring your overall account health and implementing strategies to maintain an engaged customer portfolio.
- Conducting all customer reviews for each managed customer and managing the ongoing customer relationship.
- Retaining customers who request cancellations - always trying to retain them.
- Upselling additional products to our customers when appropriate.
- Communicating with clients in a professional manner. Whether by email, telephone, or in person
- In addition to providing initial and ongoing training, it is important for all relevant customer employees to be able to use the system effectively. You will need to
- ensure you are up to date on all new feature releases and systems status.
- Performing account updates, e.g., removing the trial billing rate, adding ECMs, updating contact information, and agreeing on refunds/credits.
- Managing customer complaints - and escalating any that need to be escalated through the appropriate channels.
- Adherence to the procedures and policies established by the department’s Senior Account Manager and Line Manager.
- Treating customer data with care and respect in accordance with the company’s Information Security
Required experience
- Strong organisational skills
- Problem-solving approach
- Good interpersonal skills
- Multi-tasker whilst maintaining high attention to detail
- Professional, effective, and efficient working relationship with Account Management, Sales, and Support teams.
- Customer service focus
- Communicates effectively on the phone, in writing, and in person
- Able to suggest improvements to the working practices
- for the ACM function of the business.
- At least one year’s relevant work experience.
- Well-organised, good team player, problem -solving approach. Can-do attitude, enthusiastic and positive outlook.
- Knowledge of Microsoft Office suite of products, especially Excel.
- Some understanding of the social care sector.
- Knowledge of SAAS
As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution.
Nourish Benefits
- 25 Days paid leave + Public holidays
- Private Medical Insurance
- Group Life Assurance
- Dental Cover
- Optical Cover
- Enhanced Maternity leave
- Pension Contribution
- Employee Assistance Programme
- Birthday Day off
- and many more.....
Job tags
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