Community Fibre Sales and Support Officer

Location

Church, Lancashire | United Kingdom

Job description

Our client seeks a Community Fibre Sales and Support Officer to join their team. Role Profile:Responsible for engaging with customers in the community and selling the product portfolio including but not limited to Fibre. Perform Tele Sales calls from time to time when the weather conditions are not suitable for engaging with customers in the community. Sets up and demonstrates product, negotiates sale, and completes paperwork. May follow up with clients repeatedly. Post sales contact to make sure the customer is happy with the service and if they need any further support, which may include a second home visit. Key Responsibilities:Self-motivated with the ability to work on their own with minimal supervision.Manage a prospect list.Work an assigned area, often up to 20 - 30 houses per day.Work to agreed weekly targets.Travel to different areas of the island engaging with customers in the community with the goal of selling Fibre broadband and adjacent products and services.Sets up and demonstrate products and show how customers can maximize product features.Show a presentation on product features.Upsell and cross sell mobile tariffs and big bundle options.Gain agreement from the occupier to changeover to a fibre optic connection. Explain that all premises must changeover their broadband and / or landline services to the latest fibre optic connection before the existing copper network is retired.Hand out pamphlets.Submit orders into the online order system.Proactively follow up with each customer once service is connected via their preferred contact method.Develop constructive and cooperative working relationships with others.When required to conduct Tele Sales calls to maximise sales.Win back or upgrade current or former customers.Assist with installation of products.Tell customers why Fibre is better than competitors.Suggest specific product purchases. Key Skills and Experience: Clean driving license (company car provided for community interaction)Good personal presentation. A passion for putting the customer first.Good verbal communication skills.Previous sales experience.Appreciation of the importance of customer service.An understanding of modern retail technology.Keyboard skills.An understanding of, or interest in mobile technology.Ability to deal with difficult customers.Enthusiasm for new technology.Ability to produce accurate & quality work.Demonstrate an interest in current and future technology.Ability to deal with & communicate effectively with customers and staff at all levels.Knowledge of Microsoft Office.Ability to promote the Company Brand & progressive image whilst delivering high standards of customer care.Self-motivated with the ability to work alone or as part of a team If you have the required skills please apply online at searchandselect.com quoting reference number: 14441

Job tags

Salary