Location
Redditch, Worcestershire | United Kingdom
Job description
Night shift Supervisor
Solihull
Annual Salary: £28,840
Nightshift Allowance: 10% of base salary
Benefits: Holiday Purchase Scheme, Workplace Employer Contribution Pension(5%ER, 3% EE), Cycle to Work, EAP, Benefits Portal, Life Assurance, Company Sick Pay, Service Days
Hours – 8.30pm – 6.30am
Main Duties and Responsibilities
- Supervise and plan activities in conjunction with the customer, including establishing overtime requirements, in order to provide the timely delivery of services that meet and exceed requirements.
- Supervise resources to ensure efficient working both as teams and as individuals.
- Ensure that the required cleaning activities are delivered as and when required by the relevant schedule.
- Ensure that staff being supervised are thoroughly trained in all safety aspects relating to their job, that they are working to the RAMS specific to the task being carried out, and that they are signed-for as per schedule and to manage your HSQE responsibilities.
- Understand and correctly apply Company HR processes for dealing with grievance and disciplinary situations, seeking support from management when appropriate, and above all always maintaining confidentiality.
- Manage, develop, and motivate direct reporting staff.
- Ensure that effective communication is provided either verbally or in writing to all members of staff.
- Work closely with direct Line Managers to ensure handovers are an effective communications tool.
- Endeavour to build and maintain effective client relationships, ensuring that the Leadec image suitably represents the high standards required by the Company.
- Arrange for staff to receive induction/job specific training/re-training as required.
- Ensure that appropriate training is in place to meet the current and future demands of the shift
- Develop and deliver presentations to management, colleagues, and customers.
- Participate (where requested) in regular reviews / buy-offs of services provided, held in conjunction with the customer, to determine the extent of customer satisfaction being achieved; attending meetings as required.
- Report to the Night shift manager
- Liaise with local supervision and management
Planning, Organising and Resources Managed
- Plan daily allocation of tasks across the workforce
- Monitor cleaning, mechanical lifting, and escape equipment
- Order and manage the issue and stock control of consumable materials
Qualifications, Knowledge and Experience
Essential
- Proven experience of supervising staff
- Relevant experience of cleaning and waste contracts
- Knowledge of Health and Safety regulations and Legislation
- Computer literate
- Experience of operating plant equipment
- Effectively handling customer queries and complaints
- Problem solving – aptitude
Essential
- Good verbal and written communication skills
- Good IT skills including Microsoft Office
- Planning provision of resource
- Leading and supporting teams and individuals
- Handling customer queries and complaints
- Ability to prioritise and meet deadlines, multitask, and re-prioritise work
Benefits
- Company pension scheme
- Life assurance
- 26.5 days paid annual leave (incl. bank holidays) based on a 4-shift working week
Other Benefits include:
- The Company’s cycle to work scheme (subject to the satisfactory completion of a probationary period);
- Long-service awards;
- Going the Extra Mile (GEM) awards;
- The opportunity to purchase additional annual leave, up to a maximum of one week;
- Access to ‘MyChoices’;
- The ability to join an enhanced sick pay scheme;
- An Employee Assistance Programme.
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Job tags
Salary
