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Location

Bolton, Greater Manchester | United Kingdom

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Job description

Our client is seeking a file handler to carry out complex and technical investigations on claims submitted from a specific opponent. THese claims will be prelitigated with a value over 25000. This role is an excellent opportunity to investigate complex credit hire claims.

The purpose of this role is to help the hiring firms clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.

Key Accountabilities

The role will involve dealing with a caseload of DA & NDA prelitigated credit hire files under the supervision of a Technical Supervisor.


The main aspects of the role will involve:
Review and analysis of files throughout the life of the case and in accordance with the client guidelines
Develop and maintain client relationships always keeping the client at the heart of every decision
Formulating an initial strategy whilst assessing all intel and KYO strategies
Undertaking telephone negotiations with third party Solicitors
Liaising with the insured where necessary
Ensuring actions are carried out as per the task list within the Case Management System
Accurately completing management information processes (MI)
Feedback successful kick outs to the pre proceedings handlers as well as clients via outcome reports
Ensuring all files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards & Regulations
Adhere to the our clients Values
Ability to work in target driven environment

Requirements

Experience of handling Credit Hire files with evidence of managing own case load
Education at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
Ability to use own initiative
Ability to plan and prioritise workloads
Excellent listening and verbal communication skills
Good telephone negotiation skills
Ability to follow work processes and keep to Strategy
Ability to recognise when sensitivity and tact are required
Ability to make decisions
Ability to remain calm under pressure
Good IT skills including Word Outlook and experience of a Case Management System preferred
Adhere to our clients Values
Desirable:
Experience of handling PI claims
Knowledge of how to handle cases where indemnity may be an issue

Benefits

• Fantastic career progression opportunities
  
• Working for one of the most respected firms in the industry
  
• Regular on the job training
  
• Fantastic perks: Health Insurance Pension Life insurance wellbeing projects
  
• Flexible working (Typically 1 day in the office 4 from home)
  

Experience of handling Credit Hire files with evidence of managing own case load Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable Ability to use own initiative Ability to plan and prioritise workloads Excellent listening and verbal communication skills Good telephone negotiation skills Ability to follow work processes and keep to Strategy Ability to recognise when sensitivity and tact are required Ability to make decisions Ability to remain calm under pressure Good IT skills including Word, Outlook, and experience of a Case Management System preferred Adhere to our clients Values Desirable: Experience of handling PI claims Knowledge of how to handle cases where indemnity may be an issue

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Job tags

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Salary