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Location

Co. West Midlands | United Kingdom

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Job description

We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer x 4 posts (35 hours).

We are looking for enthusiastic individuals who possesses a good working knowledge of the community alarm service including assessing and installing telecare equipment to individuals within their own homes.

• You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic.
• You will be required to plan the diary to ensure all assessments are completed as scheduled.
• To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
• To operate the control centre equipment on a 24 hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.
• To identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues, emergency, medical, social, housing, telecare and care.
• To provide a courteous and professional service at all times offering information advice and support when dealing with customers, colleagues, councillors, customers and contractors and take necessary action to conclude the enquiry.
• To receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc and action as appropriate.
• Provide an out of hours answering and filtering services for the Authorities repairs and other services, deciding priority and communicate and liaise with trades operatives, contractors and standby supervisors where appropriate.
• To undertake safety checks on the vehicle used in the course of these duties.
• To provide emergency first aid, and lifting and handling as required.

Qualification requirement:

Literacy Level 2 qualification as a minimum, or equivalent.

You will also be required to undertake an enhanced Disclosure and Barring Check.

Hours

35 hours per week

Working Pattern
Rota pattern consisting of 07:00 to 19:10 hours and 19:00 to 07:10 hours over a 6 week rota pattern.

For an informal discussion about the role, please contact Neil Harte, Team Manager for Community Alarms on 0121 569 6800.

NB: Please apply for the role using the attached application form and return it via [email protected].

Kindly note that we are currently not accepting CVs.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: [email protected]

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Click here to find out more about our One Team Framework: Values and Behaviours.

Supporting documents
Personnel Specification
Job Description
Information for Applicants
Application Form

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Job tags

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Salary