3ECRUIT
Location
Warwick, Warwickshire | United Kingdom
Job description
WHAT YOU WANT TO KNOW
ROLE DETAILS
We are seeking a dynamic and experienced Service Manager to join our team in the United Kingdom. As a Service Manager, you will play a crucial role in ensuring the smooth and efficient delivery of high-quality services to our clients. You will be responsible for overseeing the service team, managing client relationships, and implementing strategies to enhance overall service delivery.
WHAT YOU’LL BE DOING :
Your team is the first point of contact for all service-related matters from/towards our customers. At the top of your team, you manage all the service requirements of our customers. Additionally, it is your responsibility to define and implement individualized service solutions for our customers.
You are the main interface to the customer when it comes to escalated service cases and you are the main contact to the central/headquarter service organization. You drive continuous improvement activities when it comes to the relevant Service processes in cooperation with the headquarter, internal and external SLAs and KPIs.
In order to continuously improve our service products, you make sure that our customers' feedback and requests are heard and processed in the organization.
You are also responsible for resource and budget planning as well as aligning and implementing the global service strategy in your particular area of responsibility.
You will be the people lead for a multinational team which you maintain, grow, and develop to a state of excellence.
You provide your input and expertise in overarching projects and make sure that novelties and changes are being implemented accordingly in the areas of your responsibility, e.g. the new “Service Operating Model” or the development of new digital service products.
In addition, you will ensure that all occupational safety measures are observed and implemented, and that your employees are instructed accordingly.
WHAT WE ARE LOOKING FOR :
Degree in Engineering or Economics or equivalent combination of education and experience
Strong and experienced people leader with extraordinary interpersonal skills and experience in a similar service manager role
Experience in the production/manufacturing industry, preferably Additive Manufacturing
Demonstrated ability to build and maintain client relationships
Analytical mindset with a focus on continuous improvement
Experienced in managing conflicting priorities in a fast-moving environment.
Fluent English skills , plus willingness to travel (approx. 30%)
Job tags
Salary
