Middlesbrough College
Location
Middlesbrough | United Kingdom
Job description
• To support the Infrastructure team to ensure all new services undergo IT Testing and Integration framework
• Ensure all configuration changes within the Infrastructure environment and supporting processes are fully tested and documented
• Test and Integrate Services to ensure that services meet the requirements of the customer and can be released to Live in a controlled manner
• Provide 3rd Line Incident and Problem Management support to IT Services
• Ensure all Testing and Operational Support documentation is accepted by the Operations prior to Go Live.
• Participate in the Major Incident Process response
• To maintain and administer the Middlesbrough College Infrastructure and associated Cloud based technologies
• Be the technical resource for IT projects as required
• Deputise for the Infrastructure TL as required by the Head of IT
• Actively support the implementation of the digital strategy for the College
• Work to implement and maintain highest industry standards and help to achieve necessary accreditations such as Cyber Essentials +
• Actively monitor the server estate, both physical and virtual, to ensure that optimum performance is available to the end-users and react appropriately to associated warnings and alerts. This includes during non-standard hours in the event of service failure
• Administer and maintain the compliance and governance module within M365 Entra ID, adhering, where reasonably practicable, to recommended actions
• Administer and maintain the current MDM solution and associated device and user policies in line with recommended standards
• Administer and maintain any cloud infrastructure utilised by the College for backups and storage
• Ensure the monitoring software (PRTG) is maintained to reflect the actual estate.
• Administer and maintain the servers and associated appliances/storage employed within the College infrastructure to ensure optimum security is in place
• Assist in scheduled penetration and DR testing, reviewing lessons learnt and implementing changes as required to improve the process(es)
• Adhere to the change control process for changes to live systems
• Assist with the capacity management service in relation to the infrastructure within the college. This will be done by analysing and determining the performance and capacity of individual elements of the estate and the timely quantification, design, and assisting with the implementation of future business requirements for IT services
• Provide assistance to any other IT teams as required to meet the needs of the organisation
Job tags
Salary
£10.19k per annum
