Customer Care / Office Administrator
STADA Arzneimittel AG Natures Aid Limited
Location
Preston, Lancashire | United Kingdom
Job description
Sales Coordinator - Online Key Accounts
Site Based – Preston, Lancashire, PR4 2DQ
You will be working in a small team responsible for supporting order processing and creation of Shipments for our online accounts such as Amazon, TickTok and web orders and other online Key accounts.
The ideal candidate will have some previous admin experience in a similar role and be able to organise, administer and plan tasks effectively with a positive can-do attitude.
Our teams are currently undergoing digitalisation and streamlining of systems for improved ways of working so its an exciting time to join the team!
About us:
Natures Aid, part of the STADA Group, was established in 1981 and is a leading UK manufacturer of Vitamins, Minerals & Supplements to health food stores, pharmacies, and groceries, with over 190 products throughout 15 main health categories. Due to a continued period of substantial growth both in the UK and Internationally, Natures Aid is one of the top 5 leading UK supplements brands, with ambitious plans to continue to grow ahead of the category, through it’s award-winning innovation programme.
The STADA Group is a leading manufacturer of high-quality pharmaceuticals and are represented in more than 30 countries worldwide with its headquarters in Bad Vilbel, Germany.
Main Responsibilities:
- Process regular weekly Amazon orders, to a high level of accuracy in a timely manner achieving Amazons delivery window.
- Process of TikTok shop orders
- Liaise with the Planning department regarding stock requirements to minimise loss of sales opportunities
- Liaise with our Warehouse team regarding shipments
- To process Website orders accurately
- Communicate to consumers/Key Accounts any out of stock issues, keeping them always informed of the status of their order.
- To handle all queries, requests, complaints from consumers promptly and efficiently
- Work towards 5* positive reviews on Trustpilot on Natures Aid Website
- Effective Verbal & written communication to Customers
- Ensure customer and product files and databases are maintained and up to date
- General Amazon and Key Account Administration, including: uploading invocies, printing POD's, manageing chargebacks, update processes and ensure credits are raised when required.
- General office admin – filing, scanning, ordering stationary etc.
What we’re looking for from you:
Our values of Entrepreneurship, Integrity, Agility and One STADA ensure our uniqueness thrives, enabling us to care for people’s health as a trusted partner. Empower your uniqueness, bring your whole self to STADA. If you’re keen to add value and see results, thrive in a busy fast paced environment, and have the can-do spirit that’s spearheading our success, bring those qualities, with the following:
Essential
- Experience within a similar Customer/ Sales/ Office Admin role
- Ability to work as part of a team, being flexible, adaptable and a positive attitude
- Proficient in the Microsoft office 365 Suite, in particular outlook and good working knowledge of Excel
- Strong interpersonal skills with the ability or organise, administer, plan and prioritise tasks effectively
- High level of attention to detail
- Good understanding of CRM (customer Relationship Management) systems
- Professional, courteous and friendly phone manner
Desirable:
- Experience working with Microsoft Dynamics
- Experience within a Sales environment
- Knowledge of Food Supplements/Retail, Pharmacy/Nutritional background.
What’s in it for you?
Rewarding our employees is important to us, which is why we offer a range of fantastic benefits, such as:
- Annual bonus
- 23.5 days holiday increasing to 28.5 days over the first 5 years, plus bank holidays
- 6% employers pension contributions
- Salary Sacrifice Pension Scheme Option
- Annual Pay Reviews
- Enhanced family friendly leave and pay
- Length of Service Awards
- 50% Employee Discount on Natures Aid products
- Access to hundreds of free E-Learning courses on our in-house Learning platform
- Free onsite parking
- We promote good physical and mental health and can provide additional support to our employees via our Employee Assistance Programmes all year round
Salary - Up to £23,400 per annum, Monday to Friday 8:45 am to 5 pm
Job tags
Salary
£23.4k per annum
