NHS Jobs
Location
St. Helens, Merseyside | United Kingdom
Job description
The successful candidate will have administration or customer service experience. They will be able to demonstrate a flexible approach to effectively undertake their duties and will also be a self-motivator and display commitment and resilience to ensure professional and efficient advice and support is provided at all times. KEY DUTIES Answer telephone calls and respond to email enquiries, working within a customer focused environment, supporting the Lead Employer service. The Advisor will provide first contact resolution or be able to triage enquires and direct to the relevant team using our established ticketing system for which training will be given. Provide administrative support to the Lead Employer Service including the processing and recording of information, communications to key stakeholders and input into Lead Employer information systems. Support the Employment Services Team Leader to identify incoming communication themes. Ensure the Electronic personal files (EPF) are maintained and up to date. Work with the team to promote good practice and improved ways of working. Send out communications to stakeholders as required. You will be able to demonstrate a flexible approach to effectively undertake your duties. You will be a self-motivator and display commitment and resilience to ensure professional and efficient advice and support is provided at all times. Arrange meetings and events as required. Complete audits or surveys as required. Advisory Services Provide basic advice regarding HR policies and procedures, legislation, and terms and conditions of employment including annual leave, special leave, maternity and recruitment procedures. Policies and Procedures Ensure own work is in accordance with Trust policies and procedures, checking with others where necessary. Offer basic advice to Trainees and Foundation Dentists, and other key stakeholders. Comply with NHS recruitment procedures. Adhere to escalation procedures to ensure the timely processing of information. Contribute to the development and review of Lead Employer policies and procedures. Customer Service Ensure that all enquiries are handled courteously, effectively, and efficiently, in line with agreed timescales. Refer complex queries to the relevant member of the Lead Employer service. Develop and maintain close working relationships with all Lead Employer stakeholders. Develop and maintain effective internal and external communication networks to support the delivery of the Lead Employer Service. Data Processing and Management Information Enter accurate and timely data onto HR/Workforce/Recruitment information systems as directed ensuring data quality at all times. Ensure security of information in line with Records Management, Information Governance, Caldicott, Confidently and Data Protection policies Process the required data for trainees on the relevant systems. Ensure the provision of accurate and timely information as requested. Support the team in the achievement of the published performance standards and those contained within the service level agreements. Service Improvement Contribute to the achievement of corporate objectives and the Lead Employer Service Level Agreement. Contribute to the continuous improvement in the efficiency and effectiveness of the Lead Employer Service. Work in partnership with colleagues to optimise opportunities for working collaboratively towards the provision of an integrated employment service. Undertake and participate in projects as required. Be responsible for own development, including attendance at mandatory training and continually keep up to date with changes to employment legislation and best practice. CLINICAL & PROFESSIONAL RESPONSIBILITIES Adhere to the relevant codes of practice for the role within the NHS. Adhere to employment legislation including NHS Employment Check standards. TEACHING & TRAINING RESPONSBILITIES Maintain own compliance with the Trusts mandatory and statutory training requirements. Demonstrate activities in own area to new staff. Develop skills and competencies of self through training and development activities, ensuring that progress is maintained, and future needs identified and actioned.
Job tags
Salary
£22.82k - £24.34k per annum
