Customer Service Representative

Location

Lurgan, Co. Armagh | United Kingdom

Job description

Job description

We are currently looking for a Technical Customer Support Agent to join our busy and growing in office in Lurgan. YRG is a service driven, brand focused packaging partner, specialising in Digital Printing and Flexographic Printing plate manufacture. We have offices in Dublin, Lurgan NI and across the UK. YRG was established in 1974, but one thing that has stayed consistent is our focus on providing superb customer service to help our clients achieve outstanding results with their packaging project.. The brands we build in partnership with our clients deliver astonishing business success. YRG offers a strong career path and excellent exposure to the business. This is a great opportunity for the right candidate to join the company at ground level with a view to develop & grow invaluable skill sets. You must be passionate about being the best that you can be, have good attention to detail, be well organized and happy to work in a fast-paced environment. You must have good IT skills, be a people person with a willingness to learn. If you are interested in working for a company that values your efforts and rewards hard work apply now!.

Responsibilities

• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Work closely with our technical team to improve customer experience and participate in product improvement.
• Maintenance of databases, and driving production and schedules using technical information from customer.

Skills and Qualifications

Essential Skills

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with database systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, priortise and manage time effectively.
• High degree of computer literacy: Experience with MS Office, Asset management and Adobe software preferable.

Job tags

Salary