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Senior Application Support Analyst


Openwork


Location

Swindon | United Kingdom


Job description

The opportunity

To provide 2nd and 3rd level fixes and support to the Openwork Service Desk on tickets that relate to Openwork strategic / mission critical applications

Support junior team members with issues not covered by process documents.

Involvement in process enhancements and projects where required and make suggestions for improvements

Owner of configuration changes to our core systems

The Benefits:

Key Accountabilities :

Incidents 2nd Level

Incidents 3rd Level

Application Configuration/ Management

Projects

Development Techniques

System Releases

What will you need to succeed?

Qualifications:

 Experience:

 Experienced in:

Familiar with:

Knowledge :

Skills and Competencies:

Why us?

We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.


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