Devon Partnership NHS Trust
Location
Tiverton, Devon | United Kingdom
Job description
Location: Tiverton, EX16 6SA
Salary: £22816.00
Date posted: 9th February 2024
Closing date: 25th February 2024
Our professional responsibility is to reduce the risk of infection to others as far as possible. Getting vaccinated against diseases that can be passed person-to-person in healthcare settings is part of this responsibility. The Trust will provide advice, guidance and support on vaccinations and access to vaccinations where requested.
An excellent opportunity to join the admin team for the NHS Learning Disability Service, working to support clinicians within the Intensive Assessment and Treatment Team covering North and Mid Devon.
This is a busy role working for a multi disciplinary team. No one day will be the same. If you are a professional administrator who wants to join the NHS and work within a great team, this is the role for you. Or if you are already working in the NHS and feel it's time for a change, then please consider applying for this varied and interesting role.
You will be expected to work one day (minimum) in the office in Tiverton and will have the flexibility to work from home for the other days if you wish to do so.
Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.
To provide comprehensive administrative support to a manager/assigned team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have a high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.
They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Communication and Working Relationship Skills
To use a variety of software packages including Microsoft Suit and bespoke packages relating to Trust informatics and patient records to produce correspondence and maintain records, spreadsheets and databases.
To exchange factual information with people who use our services using persuasion tact, reassurance empathy and acknowledging barriers to understanding.
To document information in accordance with record keeping standards.
The post holder will often be the first point of contact and the focal point of services; therefore clear communication skills are required.
To ensure that any information relating to safety of people who use our services and others is communicated immediately to senior team members.
Frequently communicates with people using services concerning their appointments and treatment; and DWP if appropriate to role. Deals with enquiries from relatives and the public.
Communication with staff on work procedures and external agencies on behalf of the service.
Working within a multi-disciplinary environment ensuring that communication withappropriate team members is effective and contemporary.
Produce clear and accurate written correspondence (including the composition of adhocroutine letters) e.g. letters, memos, report, audio recording of minutes and use of Trust
Intranet and Internet as required.
To provide effective communication with people who use our services, relatives andcarers, visitors, staff and others.
To ensure that all communication is within the boundaries of patient confidentiality and toseek guidance when unsure.
To manage both telephone and face to face contacts with distressed people who use ourservices in a supportive manner.
Analytical and Judgemental Skills
Judgement involving facts or situations, some requiring analysis. Resolves problemsrelating to patient records; locates missing case notes; cash discrepancies: makejudgements on how to respond to patient enquiries. Some roles may include dealing withDWP benefit enquiries
Keep appropriate statistical records/information as and when required by theteam/service for audit purpose. Provide statistical returns when required which mayinvolve entering statistical data onto data bases.
Maintain and monitor service/department staff records, e.g. annual leave, training andpersonal contact information and proactively support cover arrangements in times ofabsence.
Planning and Organisational Skills
Deliver excellent levels of service by regularly assessing, problem solving, evaluatingand reporting to line manager in a timely proactive manner when these standards havenot been met, and enabling appropriate action to be taken. Implement planned actionsand response, communicating changes as appropriate.
Arrange meetings, hospitality, venues, distributing agendas/notes and managing multiplediaries.
Contribute to the smooth running of administrative systems including management ofgeneric email accounts and electronic and paper filing systems as well as other forms ofcorrespondence.
Prioritise own tasks, exercising a degree of independence, initiative and judgement.
Assess situations, identify and resolve potential problems within own skill set. Refer andseek guidance on issues outside of post holders level of competency or authority to linemanager.
Using appropriate electronic systems, ie room booking system to adjustclinic/appointment/meeting times as required.
Responsibility for Patient/Client Care, Treatment and Therapy
Act as a principle point of contact for users of the service, e.g. Individuals fromwithin/outside the Trust, people who use our services and members of the public.
Responsibility for Policy and Service Development Implementation
Maintain and continue to improve knowledge and understanding of the Trust/Serviceincluding systems, policy and current issues, particularly to own area of work.
Adhere to all Trust and departmental policies and procedures relating to role.
Comply with local administrative procedures.
Participate in local review of administration services.
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