Location
Manchester | United Kingdom
Job description
The Admissions Manager is responsible for ensuring that all apprentices are eligible for the programme they are enrolled upon, that they are enrolled onto the appropriate programme for their role and experience with the programme tailored accordingly, and that the service supporting the onboarding experience for clients and apprentices meets all SLA and compliance requirements.
This role is initially a fixed term contract for 12 month as the role will cover maternity leave of the current Admissions Manager in the northwest. It cannot be guaranteed that the contract will be made permanent at the end of the fixed term. However, First Intuition is a rapidly growing sustainable people business keen to both attract and retain talent. Therefore, for the right candidate, it would be mutually beneficial if a permanent position was offered at the end of the fixed term which would utilise the candidates skills and experience. We would encourage further questions regarding this both before or during interview.
This role reports into the Head of Client services.
Duties and responsibilities to include:
- Acting as the first point of contact for enquiries from apprentices and their employers relating to the apprenticeship onboarding process and providing appropriate advice and guidance.
- Reviewing applications and assessing eligibility of learners for their programmes, including holding follow up calls with learners and line managers where clarification or additional evidence is required.
- Planning programmes to adjust for prior learning and experience, preferences of study location / delivery modes and qualification pathways.
- Managing the administration of the onboarding process, including oversight of other team members supporting this process during peak onboarding periods.
- Ensuring that the onboarding process documents and any associated communications sent to employers and learners are clear and shared with wider team members as appropriate.
- Acting as primary link between Client Relationship Managers and central compliance team to ensure that changes to requirements are communicated in a timely manner.
- Managing set up of new apprentices and employers on funding systems to ensure that funding is drawn down for live programmes in a timely manner.
- Supporting set up of learner records on the CRM and learning platforms.
- Monitoring and reporting on onboarding course engagement.
- Managing apprentice vacancies ad supporting apprentice recruitment
- Managing the change of employer process for active apprentices
- Supporting additional work as reasonably required by management from time to time. This list is not exhaustive.
Requirements
Essential:
- Excellent attention to detail and organisational skills
- Effective communicator with strong interpersonal skills
- Ability to effectively manage relationships with learners and employers, promptly responding to queries and ensuring expectations are managed
- Ability to design and improve processes, with a focus on efficiency and clarity
- Computer literate
Desirable:
- Experience of working in the education / apprenticeships sectors
- Understanding of the accountancy sector
Benefits
- 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays assuming contract is extended from temporary to permanent
- Hybrid working available, equipment provided for homeworking
- Flexible-working positive employer with a range of family-friendly policies
- Employee Assistance Programme: 24-hour confidential access to counselling and support services
- Competitive Pension
- Training and development opportunities
- Long term career prospects in a growing company
- Employee perks including a range of discounts to suit your lifestyle
Job tags
Salary
