NHS Jobs
Location
Ipswich, Suffolk | United Kingdom
Job description
Answering telephone calls and dealing with face to face enquiries. Greeting patients and visitors of differing emotional states (e.g. anxious, depressed, angry) Explaining the practice procedures to new patients. Dealing with all requests in an efficient and courteous manner. Opening post and forwarding it onto the relevant parties. Scheduling appointments on the phone and face-to-face for patients and asking for a brief explanation of symptoms (confidentiality to be maintained when other patients could potentially over-hear) Screening enquiries for the doctors and medical staff Updating the surgeries computer system with appointments and personal details. Maintaining a clean reception area and other patient areas to show a professional image. Arranging for clinical nurses to check a patients blood pressure, height and weight. Making sure that the appointments system runs smoothly. Receiving urine and blood samples and sending them off to hospital laboratories. Registering new patients at the surgery. Arranging any necessary follow up appointments for patients in the surgery, with hospitals or with other healthcare professionals. Liaising with couriers and delivery companies and accepting orders on behalf of the surgery (ensuring they are directed to the named recipient) Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies.
Job tags
Salary
