Location
Chelsea, Greater London | United Kingdom
Job description
Job Description
Description
JOB TITLE: Hotel Receptionist .
DEPARTMENT: Hotel Front Office
REPORTING TO: Reception Manager.
JOB FUNCTION: To assist the hotel management team as well as delivering excellent customer service .
LOCATION: Millennium and Copthorne Hotels at Chelsea Football Club, Stamford Bridge.
CONTRACT: 40 hours per week on a permanent contract, any 5 out of 7 days.
Main Responsibilities:
- To actively work towards delivering targets and objectives including appearance and punctuality, service standards and product knowledge
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities which are requested by Supervisors and Hotel Management.
- To answer telephone calls promptly and correctly
- To attend any Training sessions as required.
- To be conversant with PMS equipment
- Ensure that all guests receive prompt, friendly and efficient service in accordance with Company and service standards.
- To always ensure a high standard of personal hygiene and appearance.
- Be total conversant with the current Quality Standards and SOP Manuals to ensure all areas are operating appropriately.
- To always display a pleasant manner and positive attitude and to promote a good company image to colleagues.
- To do preventive maintenance of the equipment’s and report any maintenance issues to management.
- To make sure that all Reception areas are always kept clean and tidy.
- To always behave in a manner which projects a good Company image to colleagues and guests, and ensure safe, hygienic working conditions.
- To have full knowledge of all the services and upgrade/upsells and be able to explain them to the customer.
- Adhere to all regulations in respect of Health, Safety, Hygiene, Guest Safety, Fire Regulations, Emergency Procedures etc.
- To cover night receptionist duties on a regular basis as and when required by the business.
Our Expectations:
- To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea.
- To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
- To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels.
- To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises and report any concerns to the Safeguarding Lead.
- To report any misconduct or suspected misconduct to the HR Department.
Measures of Performance:
- Guest comments.
- Social media feedback.
- Corrections and adjustments.
- GOAL training log.
Person Specification:
Qualifications/ Experience:
- Customer service.
- Working as a receptionist at a hotel (preferred).
Skills and Behaviours:
- To cover night receptionist duties on a regular basis as and when required by the business.
- Customer focused.
- Team player.
- Bubbly personality.
What We Offer:
- Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.?
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
Job tags
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