Elegant Resorts
Location
Chester, Cheshire | United Kingdom
Job description
Overview and what we offer
Who we are
Elegant Resorts is one of the leading luxury travel brands in the UK which is part of The Portman Travel Group that includes If Only, Clarity Business Travel, Brighter Events, and Destination Sports Group.
Our awards
In 2022, Elegant Resorts was proud to have secured the Feefo Platinum Trusted Service 2022 award for a third year running; an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by its customers. Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more
We were also thrilled this year to be ranked in second place globally in the “Best Tour Operators” category, at the Conde Nast Traveller Readers’ Travel Awards, with a score of 97%, in recognition of our many years of experience and vast knowledge of our destinations.
Role Purpose
To drive air knowledge and sales throughout Elegant Resorts and If Only, ensuring we provide competitive and best in class product across the sales team. You will be responsible for the development of our airline relationships, supporting the Head of Air Product by negotiating the best commercial agreements, tactical offers, marketing funds and incentives on behalf of the two businesses.
Accountabilities
• Work closely with both Elegant Resorts and If Only to capture a full understanding of each brand. Identify the right product or product mix to meet their required growth needs.
• Regular meetings with senior airline representatives to ensure targets are being achieved and maintain on-going, new/secured commercial deals.
• Attend regular meetings with both Product and Marketing to secure JMA funding. Lead the commercial airline input by securing tactical deals to support marketing activity.
• Monitor the travel market, identify competitor activity and its potential impact on departmental strategy.
• Support Sales, Ticketing & Finance by taking full ownership of escalated queries, ADM disputes & legal investigations.
• Contribute and where appropriate attend SMT and trading meeting.
• A strong presence across both brands plus ownership for all airline communication including the training of new product offerings, market feedback, tactical info etc.
• Manage and maximise the Travelport relationship.
• Provide clear MI on air travelled revenue predictions vs overrides and entry sales by airline on a monthly basis.
• Secure cash refunds during disruption and crisis situations.
• Negotiate FAM seats when required, plus discounted seats for our staff/agent partners – ID 90 fares, via IATA 880 forms.
• Obtain fare reductions through negotiation with airlines, including business and first-class upgrades.
• Reduce overall costs for the business across all territories utilising tactical discounts and drop nets.
• Drive sales and set internal targets to hit over-rides and support airline targets.
• Analyses sales statistics, conversions and ensure monthly meetings are held with sales to receive performance feedback.
• Liaise with all airlines to resolve contract queries & fare related issues.
• Ensure airfares are managed and distributed correctly through Travelport’s Net Fare Manager
• Effectively maximizes the use of Travelport applications such as Search Control Console, Productivity Automator, and Smart Buttons
Job tags
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