IT Support Apprentice

Location

North London | United Kingdom

Job description

Do you have a passion for IT? A housing and Finance platform has need for an apprentice to join their company.

The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email. The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from the project.

Key Duties

• Answering calls to the help desk and taking details into our ticketing system
• Assisting your line manager in diagnosing IT issues using remote access software
• Keeping tickets up to date with developments etc.
• Checking overnight back up of client’s systems and reporting any issues the ticketing system
• Setting up new users on Microsoft servers and Exchange servers including hosted servers
• Assisting with on-site installation of PC’s and server projects
• Assisting with on-site diagnosing as required
• Assisting with mobile phone and high speed broadband new orders and diagnosing
• You will be involved with VPN, CCTV and Hosted Telephony (VoIP) so a great opportunity for the right candidate to gain a wealth of experience

About you

To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £16,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Skills and personal qualities required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working

Next steps

After the apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.

Reference code: JT1215

Type of role

Apprenticeship Role

Discipline

IT Apprenticeship

Salary Range

Up to £16k

Location

North London

Job tags

Salary