Locality Officer

Location

Plymouth, Devon | United Kingdom

Job description

Locality Officer needed in Plymouth.

The hourly rate is £18.14ph PAYE

This is a temporary role

The reference number is: 5242085

The successful candidate will be accountable for delivering a professional and high-quality mixed tenure service to our customers across your locality. You'll use your knowledge and skills to resolve a range of housing management challenges including: Anti-Social Behaviour, housing and neighbourhood issues, contractual related breaches and changes, fraud and safeguarding. You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customer’s needs.

Your duties will include:

• Effectively and proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes
• Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
• Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
• Taking a pro-active approach to health & safety and compliance
• Providing an excellent customer experience which contributes to us achieving 90% customer satisfaction
• Working in collaboration with colleagues from across the locality to conduct a programme of routine checks and deliver improvements to our homes and places
• Building and maintaining relationships with key stakeholders and partner agencies

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected]  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be   prepared.

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Job tags

Salary